Privacy Policy
Last updated: August 5, 2026
This Privacy Policy explains how The Call Store ("we", "us") collects, uses, and shares information when you use our website and services. The Call Store is an independent product and is not affiliated with any third-party platform.
Information we collect
When you submit a form, we collect the details you provide, such as your name, email, phone number, agency name, and the insurance vertical you are interested in. We also collect limited technical data, such as referring URL and campaign parameters, to understand how visitors find us.
When you use our text-message opt-in form, we retain your mobile number, the date and time of consent, the method and page through which consent was collected, the exact disclosure you accepted, and limited technical evidence such as IP address and user agent.
How we use your information
We use your information to respond to your inquiry, provision your account, deliver inbound calls, and improve our services. We process consent records to support TCPA and CMS marketing compliance. We do not sell your personal information.
Analytics & cookies
We use privacy-friendly analytics only after you provide consent via our cookie banner. No analytics scripts load before you opt in. You can decline at any time, and we honor your browser's reduced-data and do-not-track preferences where applicable.
Data sharing
We share non-messaging information only with service providers who help us operate the platform, such as telephony and payment processors, and only as needed to deliver the service. We may disclose information where required by law.
We do not sell, rent, transfer, or share mobile phone numbers, SMS opt-in data, or text-message consent with third parties, affiliates, or lead generators for their marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
Text messaging
If you affirmatively opt in, The Call Store may send recurring automated text messages about insurance inquiry follow-ups, appointment reminders, customer-care updates, and occasional promotional offers. Message frequency varies, up to 4 messages per month. Message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for help, or email hello@thecallstore.com. Consent is not a condition of purchase.
Data retention & security
We retain consent evidence for as long as reasonably necessary to document permission and comply with legal, carrier, and messaging platform requirements, including after an opt-out where required for suppression and audit records. We use administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us at hello@thecallstore.com.
Contact
Questions about this policy? Email hello@thecallstore.com.